:root{--gold:#d4af37;--gold2:#f1cf63;--black:#050505;--panel:#0b0b0b;--card:#111;--card2:#151515;--line:#27241a;--line2:#292929;--text:#f6f3e8;--muted:#948e80;--green:#35d07f;--red:#ff6767;--blue:#74a9ff}*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:#060606;color:var(--text);font:14px/1.45 Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}button,input,textarea,select{font:inherit}.app-shell{min-height:100vh;display:grid;grid-template-columns:230px minmax(0,1fr);background:radial-gradient(circle at 80% -10%,rgba(212,175,55,.08),transparent 35%),#060606}.sidebar{position:sticky;top:0;height:100vh;background:#070707;border-right:1px solid #211e16;display:flex;flex-direction:column;padding:18px 14px}.side-brand{display:flex;gap:10px;align-items:center;padding:2px 6px 20px}.side-brand img{width:44px;height:44px;border-radius:50%;background:#fff}.side-brand b{display:block;color:var(--gold2);font-size:11px;letter-spacing:.12em}.side-brand span{display:block;color:#fff;font-size:12px;font-weight:800;margin-top:2px}.sidebar nav{display:grid;gap:6px}.nav{border:1px solid transparent;background:transparent;color:#aaa;padding:10px;border-radius:10px;text-align:left;display:flex;align-items:center;gap:9px;cursor:pointer}.nav:hover,.nav.active{background:#12100a;border-color:#2c2614;color:#fff}.nav.active{box-shadow:inset 3px 0 0 var(--gold)}.nav i{color:var(--gold);font-style:normal}.nav span{margin-left:auto;background:#1d1a11;color:var(--gold2);border-radius:99px;padding:1px 7px;font-size:10px}.agent-legend{margin-top:22px;border-top:1px solid #1d1d1d;padding-top:16px;display:grid;gap:10px}.legend-title,.eyebrow{font-size:9px;letter-spacing:.15em;color:#7f7765;font-weight:900}.agent-legend>div:not(.legend-title){display:grid;grid-template-columns:28px 1fr;column-gap:7px;align-items:center}.agent-legend b{font-size:11px}.agent-legend small{grid-column:2;color:#777;font-size:9px}.agent-dot{grid-row:1/3;width:26px;height:26px;border-radius:50%;display:grid;place-items:center;font-weight:900;color:#090909}.agent-dot.penny{background:#e2bf4c}.agent-dot.bruce{background:#8dc4ff}.agent-dot.andrea{background:#ff9fc5}.side-user{margin-top:auto;border-top:1px solid #1d1d1d;padding:15px 5px 0;display:grid;grid-template-columns:10px 1fr auto;gap:8px;align-items:center}.side-user .online{width:8px;height:8px;background:var(--green);border-radius:50%}.side-user b{display:block;font-size:11px}.side-user small{display:block;color:#777;font-size:9px}.side-user a{color:var(--gold);text-decoration:none;font-size:18px}.workspace{min-width:0}.topbar{height:86px;border-bottom:1px solid #1f1d17;display:flex;align-items:center;justify-content:space-between;padding:0 22px;background:rgba(7,7,7,.82);backdrop-filter:blur(10px)}.topbar h1{font-size:20px;margin:2px 0 0}.top-stats{display:flex;gap:8px}.top-stats>div{min-width:75px;background:#0e0e0e;border:1px solid #222;border-radius:10px;padding:7px 10px}.top-stats b{display:block;color:var(--gold2);font-size:15px}.top-stats span{color:#777;font-size:9px;text-transform:uppercase;letter-spacing:.07em}.desk{height:calc(100vh - 86px);display:grid;grid-template-columns:310px minmax(360px,1fr) 245px}.queue-pane{border-right:1px solid #1f1f1f;background:#090909;min-width:0}.queue-head{padding:12px;border-bottom:1px solid #1f1f1f;display:grid;gap:8px}.queue-head input,.queue-head select,.chat-actions select,.composer select{background:#111;border:1px solid #2b2b2b;color:#ddd;border-radius:9px;padding:8px;outline:0}.queue-head input:focus,.queue-head select:focus{border-color:#6a5720}.queue{height:calc(100vh - 170px);overflow:auto}.queue-item{width:100%;border:0;border-bottom:1px solid #1b1b1b;background:#090909;color:#fff;padding:13px 12px;text-align:left;cursor:pointer}.queue-item:hover,.queue-item.active{background:#11100c}.queue-item.active{box-shadow:inset 3px 0 0 var(--gold)}.queue-top{display:flex;justify-content:space-between;gap:8px}.queue-name{font-weight:850;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-time{font-size:9px;color:#777}.queue-preview{font-size:10px;color:#8e887b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:5px}.queue-meta{display:flex;gap:5px;margin-top:7px;align-items:center}.badge{display:inline-flex;border-radius:999px;padding:2px 6px;font-size:8px;font-weight:900;text-transform:uppercase;letter-spacing:.06em;border:1px solid #333;color:#aaa}.badge.waiting{border-color:#7d6120;color:#f5d36c;background:#201907}.badge.human{border-color:#275b40;color:#7ee4aa;background:#0b1a12}.badge.ai{border-color:#3d4964;color:#a9c7ff;background:#0d111b}.badge.closed{border-color:#333;color:#777}.badge.urgent{border-color:#7b2929;color:#ff9999}.chat-pane{background:radial-gradient(circle at 50% -20%,rgba(212,175,55,.04),transparent 35%),#080808;min-width:0;position:relative}.empty{height:100%;display:grid;place-content:center;text-align:center;padding:30px;color:#8c8678}.empty-mark{margin:auto;width:74px;height:74px;border:1px solid #685522;border-radius:50%;display:grid;place-items:center;color:var(--gold);font-weight:950;letter-spacing:.1em;box-shadow:0 0 0 8px rgba(212,175,55,.035)}.empty h2{color:#ddd;font-size:18px;margin:18px 0 6px}.empty p{max-width:380px;font-size:11px}.chat-view{height:100%;display:flex;flex-direction:column}.chat-head{height:66px;border-bottom:1px solid #222;padding:9px 13px;display:flex;align-items:center;justify-content:space-between;gap:10px}.chat-title{font-weight:900;font-size:14px}.chat-sub{color:#847b65;font-size:9px;margin-top:2px}.chat-actions{display:flex;gap:6px;align-items:center}.chat-actions select{max-width:125px;font-size:10px;padding:7px}.ghost-btn,.danger-btn,.wide-btn,.gold-outline{background:#101010;border:1px solid #303030;color:#ddd;border-radius:8px;padding:7px 9px;cursor:pointer;font-size:10px;font-weight:800}.ghost-btn:hover,.wide-btn:hover{border-color:var(--gold);color:var(--gold)}.danger-btn{border-color:#4e2424;color:#e99}.messages{flex:1;overflow:auto;padding:16px}.msg-row{display:flex;margin-bottom:12px}.msg-row.visitor{justify-content:flex-end}.msg{max-width:min(76%,700px);padding:9px 11px;border-radius:12px;background:#121212;border:1px solid #252525}.msg-row.visitor .msg{background:#d0aa34;color:#070707;border-color:#d0aa34;border-bottom-right-radius:4px}.msg-row.human .msg{background:#131107;border-color:#4c3e19}.msg-row.ai .msg{border-left:2px solid #5d729f}.msg-row.system .msg{background:#0c0c0c;color:#999;border-style:dashed}.msg-row.note .msg{background:#16120a;border:1px dashed #6c5720;color:#dccd9f;max-width:88%}.msg-name{font-size:8px;font-weight:900;text-transform:uppercase;letter-spacing:.08em;color:#b59844;margin-bottom:4px}.msg-row.visitor .msg-name{color:#2b2207}.msg-body{white-space:pre-wrap;word-break:break-word;font-size:11px;line-height:1.48}.msg-time{margin-top:5px;font-size:8px;opacity:.5}.composer{border-top:1px solid #222;background:#0a0a0a;padding:10px 12px}.composer-tabs{display:flex;gap:6px;align-items:center;margin-bottom:7px}.compose-tab{background:transparent;color:#777;border:0;border-bottom:2px solid transparent;padding:5px 2px;cursor:pointer;font-size:9px;font-weight:800}.compose-tab.active{color:var(--gold2);border-color:var(--gold)}.composer select{margin-left:auto;font-size:9px;padding:6px}.composer textarea{width:100%;height:70px;resize:none;background:#111;border:1px solid #2b2b2b;border-radius:10px;color:#fff;padding:10px;outline:0}.composer textarea:focus{border-color:#675420}.composer-foot{display:flex;align-items:center;justify-content:space-between;margin-top:7px;color:#777;font-size:9px}.gold-btn{border:0;background:linear-gradient(145deg,#e3c24f,#b98f1c);color:#080808;border-radius:9px;padding:9px 13px;font-weight:900;cursor:pointer}.details-pane{border-left:1px solid #1f1f1f;background:#090909;padding:16px;overflow:auto}.details-pane h3{margin:4px 0 15px}.detail-row{display:flex;justify-content:space-between;gap:8px;margin:10px 0;font-size:10px}.detail-row span{color:#777}.detail-row b,.detail-row a{max-width:145px;text-align:right;color:#ddd;text-decoration:none;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.detail-row a{color:var(--gold)}hr{border:0;border-top:1px solid #202020;margin:16px 0}.handoff-box{background:#1b1608;border:1px solid #5d4b1b;border-radius:10px;padding:10px;margin-top:14px}.handoff-box b{font-size:9px;color:var(--gold2);text-transform:uppercase}.handoff-box p{font-size:10px;color:#cabb8d;margin:5px 0 0}.wide-btn,.gold-outline{width:100%;margin-top:7px}.gold-outline{border-color:#66521d;color:var(--gold2);background:#100e08}.alert{padding:10px;border-radius:8px;margin:10px 0}.alert.error{background:#3b1515;color:#ffb4b4}.bcr-login-body{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 50% 0,rgba(212,175,55,.12),transparent 38%),#050505;padding:20px}.login-card{width:min(420px,100%);background:#0c0c0c;border:1px solid #302817;border-radius:20px;padding:28px;box-shadow:0 30px 80px #000b}.login-card>img{width:68px;height:68px;border-radius:50%;background:#fff}.login-card h1{font-size:22px;margin:6px 0}.login-card>p{color:#888;margin-top:0}.login-card label{display:block;font-size:10px;color:#aaa;margin:13px 0 5px}.login-card input{width:100%;background:#111;border:1px solid #2a2a2a;color:#fff;padding:11px;border-radius:9px;outline:0}.login-card input:focus{border-color:#6d5920}.login-card .gold-btn{width:100%;margin-top:18px}.login-card small{display:block;text-align:center;color:#555;margin-top:14px}.login-card .eyebrow{color:var(--gold);margin-top:12px}
@media(max-width:1180px){.desk{grid-template-columns:280px minmax(360px,1fr)}.details-pane{display:none}.top-stats>div{min-width:62px}}@media(max-width:850px){.app-shell{grid-template-columns:66px 1fr}.sidebar{padding:12px 8px}.side-brand>div,.agent-legend,.side-user>div,.side-user>a,.nav:not(.active){font-size:0}.side-brand img{width:42px}.nav{justify-content:center;padding:10px 7px}.nav i{font-size:16px}.nav span{display:none}.desk{grid-template-columns:240px 1fr}.topbar{padding:0 12px}.top-stats>div:nth-child(n+3){display:none}}@media(max-width:650px){.app-shell{display:block}.sidebar{display:none}.topbar{height:auto;padding:12px}.top-stats{display:none}.desk{height:calc(100vh - 65px);grid-template-columns:1fr}.queue-pane{display:block}.chat-pane{display:none}.desk.chat-open .queue-pane{display:none}.desk.chat-open .chat-pane{display:block}.chat-actions select{display:none}.chat-head{height:62px}.messages{padding:12px}.msg{max-width:88%}}

#booking-summary{white-space:pre-line;line-height:1.55}
/* v1.4 navigation expansion */
.sidebar{overflow-y:auto}.sidebar nav{flex:0 0 auto}.sidebar .nav[href]{text-decoration:none}.sidebar::-webkit-scrollbar{width:5px}.sidebar::-webkit-scrollbar-thumb{background:#29251a;border-radius:999px}